Privacy Policy
Your privacy is important to us. This policy explains how LottAusGames collects, uses, and protects your personal information in accordance with Australian privacy laws.
Table of Contents
1. Introduction
LottAusGames, operated by The Lottery Corporation Limited (ABN 21 081 925 706), is committed to protecting your privacy and complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
This Privacy Policy applies to all personal information collected by LottAusGames through our website, mobile applications, and other digital channels.
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
| Information Type | Purpose | Legal Basis |
|---|---|---|
| Identity Information | Name, date of birth, address, contact details | Age verification and regulatory compliance |
| Account Information | Username, password, preferences | Service provision and account management |
| Financial Information | Bank details, payment history | Processing transactions and prize payments |
| Gaming Information | Game preferences, win/loss records | Service improvement and responsible gaming |
| Technical Information | IP address, device info, browser data | Service delivery and security |
2.2 How We Collect Information
- Registration forms and account setup
- Transaction processes
- Customer support interactions
- Website and app usage (cookies and analytics)
- Identity verification processes
- Third-party sources (where legally permitted)
3. How We Use Your Information
We use your personal information for:
- Service Provision: Process registrations, transactions, and prize payments
- Compliance: Meet legal and regulatory requirements
- Security: Protect against fraud and unauthorized access
- Communication: Send service updates, promotional offers, and support messages
- Responsible Gaming: Monitor for problem gambling indicators
- Service Improvement: Analyze usage patterns and enhance our offerings
- Marketing: Send relevant offers (with your consent)
5. Your Privacy Rights
Under Australian privacy laws, you have the following rights:
Access Rights
Request access to your personal information
Correction Rights
Request corrections to inaccurate information
Opt-Out Rights
Withdraw consent for marketing communications
Complaint Rights
Lodge complaints about privacy practices
Exercising Your Rights
To exercise your privacy rights, please contact our Privacy Officer at privacy@lottausgames.com. We will respond within 30 days as required by Australian law.
6. Data Security
Your Data is Secure
We implement industry-leading security measures to protect your personal information
6.1 Security Measures
- Encryption: All sensitive data encrypted in transit and at rest
- Access Controls: Strict employee access limitations
- Regular Audits: Independent security assessments
- Secure Infrastructure: Protected servers and networks
- Incident Response: Rapid response to security events
6.2 Data Retention
We retain personal information for as long as necessary to:
- Provide our services
- Meet regulatory requirements (typically 7 years)
- Resolve disputes
- Enforce our agreements
8. International Users
LottAusGames primarily serves Australian residents. If accessing from outside Australia:
- Services may be limited or unavailable
- Local privacy laws may differ
- Data may be transferred to Australia
- You must comply with local gambling laws
9. Changes to This Policy
We may update this Privacy Policy to reflect:
- Changes in privacy laws
- New services or features
- Feedback from regulators
- Business changes
We will notify you of significant changes through:
- Email notifications
- Website banners
- Account notifications
10. Contact Us
Privacy Officer Contact Information
Email: privacy@lottausgames.com
Phone: 1300 LOT AUS (1300 568 287)
Complaints Process
If you have concerns about our privacy practices:
- Contact our Privacy Officer first
- We will investigate within 30 days
- If unsatisfied, contact the Office of the Australian Information Commissioner (OAIC)
OAIC Contact:
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Email: enquiries@oaic.gov.au
© 2025 LottAusGames - The Lottery Corporation Limited. All rights reserved.
This Privacy Policy is governed by Australian Privacy Laws